Incidents and maintenance reported on status page for Prism Host https://status.prismhost.co/ https://d1lppblt9t2x15.cloudfront.net/logos/9e07c40254efdd641a62fa086f6e110f.png https://status.prismhost.co/ en https://status.prismhost.co/maintenance/1097655 Wed, 21 Oct 2026 18:00:00 -0000 https://status.prismhost.co/incident/1097655#8abba1fe9138fa2eab5304f0c4c9dc502c296ed9693de6038e788236c7112f5c Maintenance Maintenance completed https://status.prismhost.co/maintenance/1097655 Wed, 21 Oct 2026 18:00:00 -0000 https://status.prismhost.co/incident/1097655#d49d777b86830d2cb377b7d225716adad7f3d90d1f5738549da93a58f1fc27b3 Maintenance Client areas, control panels, and other PHP-based web applications have been patched and restored. We apologize for any inconvenience caused and appreciate your patience and understanding. https://status.prismhost.co/maintenance/1097655 Wed, 21 Oct 2026 17:12:47 -0000 https://status.prismhost.co/incident/1097655#b564ef589424eeadbd1895c2f7391e81646e11e27f3e1278e6afefd971446a9d Maintenance We've began rolling out available patches since 15:00 UTC. We'll be restoring access to services as they are verified to be up to date. https://status.prismhost.co/maintenance/1097655 Wed, 21 Oct 2026 06:00:00 -0000 https://status.prismhost.co/incident/1097655#e09d15bffa5a86772145ee09e705faf513aae6651cc3145d6e427756a5cf31c9 Maintenance # Emergency Security Maintenance - Control Panel and Client Area Outage **Status:** Maintenance in Progress **Date:** October 21, 2026 **Start Time:** 08:30 UTC **Estimated Resolution:** 15:00 UTC ## Incident Summary We are currently performing emergency security maintenance in response to two recently disclosed PHP vulnerabilities (CVEs CVE-2026-109618, CVE-2026-109619) that could potentially allow unauthorized access to web applications and sensitive information. Details surrounding these vulnerabilities became public before security patches were made available, creating an increased risk of exploitation. Protecting customer accounts, services, and infrastructure remains our priority. ## Affected Services The following Prism Host platforms are temporarily unavailable: - **ARC Control Panel** - Game server management and configuration - **VPS Portal** - Virtual server management - **Billing & Client Area** - Account management, billing, and support access - **Prism Nexus** - Unified infrastructure management - **Dedicated Server Panel** - Dedicated server management - **cPanel** - Web hosting management. During this maintenance window, customers will be unable to access or manage services through these platforms. ## Impact on Hosted Services **Your hosted services remain operational.** This incident affects access to management interfaces only Game servers, VPS instances, and dedicated servers will continue running normally. Existing applications and workloads are not expected to experience interruptions as a result of this maintenance. However, actions requiring access to the affected control panels, including server management and configuration changes, will be temporarily unavailable. ## Expected Resolution Security patches are currently expected to become available at approximately **14:00 UTC**, with restoration of affected platforms targeted for **15:00 UTC**. Access will be restored once the necessary updates have been applied and the affected systems have been verified as safe to operate. These times are estimates and may change depending on patch availability and the results of security checks. ## Updates We are closely monitoring the situation and coordinating with our upstream provider to restore access as safely and quickly as possible. Further updates will be published as new information becomes available. We apologize for the disruption and appreciate your patience while these precautionary measures are in place. **Prism Host** https://status.prismhost.co/incident/1047582 Wed, 02 Sep 2026 19:03:00 -0000 https://status.prismhost.co/incident/1047582#a8e60141f8669cf7bc039529d2ff625367934056139a4fb167d5f53cc2479005 Incident As of 19:03 UTC, traffic has been traversing nominally. We'll continue to monitor this router and the network. https://status.prismhost.co/incident/1047582 Wed, 02 Sep 2026 18:52:00 -0000 https://status.prismhost.co/incident/1047582#868ed7ac7870cdcd36e2b9956a8319b523e008c695b81033a7b72c97489cab49 Incident At 18:52 UTC we noticed connectivity issues across various services in our Chicago, Illinois POP. At 19:03 UTC traffic began reverting back to normal and we investigated further. After further investigation with our transit provider, we traced the instability to a control plane issue on one of our edge routers, which was negatively affecting traffic traversing the associated carrier port. The port itself and our transit provider's network were not at fault. We have applied adjustments to the affected router to correct the behavior. Traffic has been traversing the network normally since 19:13 UTC, with no recurrence since the changes were made. We will continue to keep additional monitoring on this router. We apologize for any inconveniences this may have caused and we appreciate your patience. If you are still experiencing issues please open a ticket with our customer success team. https://status.prismhost.co/maintenance/998966 Fri, 07 Aug 2026 01:49:42 -0000 https://status.prismhost.co/incident/998966#77bc071c3eb2f0542fdc7b2bcd32afdb4ce03c96db6e7cc4197b723c1095a64d Maintenance We will be performing major updates to ARC, our game panel. The game panel may become inaccessible during this time. Existing customers will be notified via email once the update has been completed. https://status.prismhost.co/incident/916475 Sun, 07 Jun 2026 04:26:00 -0000 https://status.prismhost.co/incident/916475#022f520948f9af023fa6327009753a0facfb055eb35f9e0ba581cb24084dfd21 Incident We've identified the issue and implemented a temporary fix to restore traffic. We're in contact with transit providers to identify what happened. https://status.prismhost.co/incident/916475 Sun, 07 Jun 2026 04:06:00 -0000 https://status.prismhost.co/incident/916475#19cadc66a9006954db5ce9b8150c53393404dd4978fe7c38e7aebd9d2d64930d Incident We're investigating packetloss & disconnections in our Chicago location. We will provide updates as necessary. We are sorry for any inconvenience caused. https://status.prismhost.co/maintenance/883578 Wed, 29 Apr 2026 20:50:33 -0000 https://status.prismhost.co/incident/883578#bdb450969937c24385239b051a90c6fa0cd0ef67cfd7773f0f5d95cf8a6b47b5 Maintenance We will be performing reboots across our VPS nodes in order to apply important security patches and perform general updates. This shouldn't take more than 5 minutes per machine, however we've allocated an hour just in-case something happens.