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Emergency Security Maintenance - Control Panel and Client Area Outage\n\n**Status:** Maintenance in Progress  \n**Date:** October 21, 2026  \n**Start Time:** 08:30 UTC  \n**Estimated Resolution:** 15:00 UTC\n\n## Incident Summary\n\nWe are currently performing emergency security maintenance in response to two recently disclosed PHP vulnerabilities (CVEs CVE-2026-109618, CVE-2026-109619) that could potentially allow unauthorized access to web applications and sensitive information.\n\nDetails surrounding these vulnerabilities became public before security patches were made available, creating an increased risk of exploitation.\n\nProtecting customer accounts, services, and infrastructure remains our priority.\n\n## Affected Services\n\nThe following Prism Host platforms are temporarily unavailable:\n\n- **ARC Control Panel** - Game server management and configuration\n- **VPS Portal** - Virtual server management\n- **Billing \u0026 Client Area** - Account management, billing, and support access\n- **Prism Nexus** - Unified infrastructure management\n- **Dedicated Server Panel** - Dedicated server management\n- **cPanel** - Web hosting management.\n\nDuring this maintenance window, customers will be unable to access or manage services through these platforms.\n\n## Impact on Hosted Services\n\n**Your hosted services remain operational.**\n\nThis incident affects access to management interfaces only\n\nGame servers, VPS instances, and dedicated servers will continue running normally. Existing applications and workloads are not expected to experience interruptions as a result of this maintenance.\n\nHowever, actions requiring access to the affected control panels, including server management and configuration changes, will be temporarily unavailable.\n\n## Expected Resolution\n\nSecurity patches are currently expected to become available at approximately **14:00 UTC**, with restoration of affected platforms targeted for **15:00 UTC**.\n\nAccess will be restored once the necessary updates have been applied and the affected systems have been verified as safe to operate.\n\nThese times are estimates and may change depending on patch availability and the results of security checks.\n\n## Updates\n\nWe are closely monitoring the situation and coordinating with our upstream provider to restore access as safely and quickly as possible.\n\nFurther updates will be published as new information becomes available.\n\nWe apologize for the disruption and appreciate your patience while these precautionary measures are in place.\n\n**Prism Host**  ","published_at":"2026-10-21T06:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"5953454","type":"status_update","attributes":{"message":"We've began rolling out available patches since 15:00 UTC. We'll be restoring access to services as they are verified to be up to date.","published_at":"2026-10-21T17:12:47.156Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"5953999","type":"status_update","attributes":{"message":"Client areas, control panels, and other PHP-based web applications have been patched and restored. We apologize for any inconvenience caused and appreciate your patience and understanding.","published_at":"2026-10-21T18:00:00.000Z","published_at_timezone":null,"notify_subscribers":false,"affected_resources":[]}},{"id":"1097655","type":"status_report","attributes":{"title":"Emergency Security Maintenance - Control Panel and Client Area Outage","report_type":"maintenance","starts_at":"2026-10-21T06:00:00.000Z","ends_at":"2026-10-21T18:00:00.000Z","affected_resources":[{"status_page_resource_id":"8784598","status":"maintenance"},{"status_page_resource_id":"8784599","status":"maintenance"},{"status_page_resource_id":"8784600","status":"maintenance"},{"status_page_resource_id":"8784601","status":"maintenance"},{"status_page_resource_id":"9034483","status":"maintenance"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5953453","type":"status_update"},{"id":"5953454","type":"status_update"},{"id":"5953999","type":"status_update"}]}}},{"id":"5698613","type":"status_update","attributes":{"message":"As of 19:03 UTC, traffic has been traversing nominally. We'll continue to monitor this router and the network.","published_at":"2026-09-02T19:03:00.000Z","published_at_timezone":"Mountain Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8784596","status":"resolved"},{"status_page_resource_id":"8784637","status":"resolved"},{"status_page_resource_id":"8784638","status":"resolved"},{"status_page_resource_id":"8784639","status":"resolved"},{"status_page_resource_id":"8784640","status":"resolved"},{"status_page_resource_id":"8784641","status":"resolved"},{"status_page_resource_id":"8784642","status":"resolved"}]}},{"id":"5698606","type":"status_update","attributes":{"message":"At 18:52 UTC we noticed connectivity issues across various services in our Chicago, Illinois POP. \n\nAt 19:03 UTC traffic began reverting back to normal and we investigated further.\n\nAfter further investigation with our transit provider, we traced the instability to a control plane issue on one of our edge routers, which was negatively affecting traffic traversing the associated carrier port. The port itself and our transit provider's network were not at fault.\n\nWe have applied adjustments to the affected router to correct the behavior. Traffic has been traversing the network normally since 19:13 UTC, with no recurrence since the changes were made. We will continue to keep additional monitoring on this router.\n\nWe apologize for any inconveniences this may have caused and we appreciate your patience. If you are still experiencing issues please open a ticket with our customer success team.\n","published_at":"2026-09-02T18:52:00.000Z","published_at_timezone":"Mountain Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8784596","status":"degraded"},{"status_page_resource_id":"8784637","status":"degraded"},{"status_page_resource_id":"8784638","status":"degraded"},{"status_page_resource_id":"8784639","status":"degraded"},{"status_page_resource_id":"8784640","status":"degraded"},{"status_page_resource_id":"8784641","status":"degraded"},{"status_page_resource_id":"8784642","status":"degraded"}]}},{"id":"1047582","type":"status_report","attributes":{"title":"Chicago - Network Connectivity Issues","report_type":"manual","starts_at":"2026-09-02T18:52:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8784596","status":"resolved"},{"status_page_resource_id":"8784637","status":"resolved"},{"status_page_resource_id":"8784638","status":"resolved"},{"status_page_resource_id":"8784639","status":"resolved"},{"status_page_resource_id":"8784640","status":"resolved"},{"status_page_resource_id":"8784641","status":"resolved"},{"status_page_resource_id":"8784642","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5698613","type":"status_update"},{"id":"5698606","type":"status_update"}]}}}]}